Delivery And Project Terms

Delivery & Project Terms

At tawr.design – tawr.com, we strive to deliver high-quality creative work with professionalism and clarity. By working with us, you agree to the following terms regarding project timelines, revisions, and final delivery.

🔹 Project Timeline

  • Each project begins after we receive the 50% upfront payment.
  • Delivery time depends on the nature of the project, including:
    • The number of services requested
    • The size and complexity of the work
    • The number of revisions or updates
    • The speed and clarity of client feedback
    • Delays or asset submission on the client’s side
  • A general estimated timeline is provided at the start, but it may shift based on these variables.

🔹 Revisions

  • Revisions are included during the project phase only.
  • Once final files are delivered and payment is complete, any additional revisions require a fee, which is determined based on the scope and time required.

🔹 Final Delivery

  • Files are delivered digitally (via email, Google Drive, WeTransfer, or another agreed method).
  • Delivery includes all agreed formats (e.g. PDF, PNG, SVG, AI, PSD, ZIP).
  • Full ownership is transferred only after full payment is received.

🔹 Cancellations & Refunds

  • Projects cannot be canceled after the 50% upfront payment is made.
  • No refunds are offered once creative work has begun (e.g., research, concepting, sketching, design execution).
  • We reserve the right to decline or discontinue any project that goes against our ethics or values.

🔹 Client Responsibilities

  • Clients are expected to:
    • Provide timely, clear feedback
    • Supply necessary files or assets
    • Communicate professionally and accurately
  • Delays or miscommunication may lead to delivery delays or additional fees, which are applied at our discretion.
  • Final payment must be made promptly upon delivery. Late payments may result in suspension of services or withheld files.